User Agreement and Privacy Policy

INTRODUCTION

Mileslife Pte Ltd (‘we’, ‘us’, ‘our’ or ‘Mileslife’) complies with applicable privacy and data protection laws when dealing with personal data. Personal data means data about an individual who can be identified from that data. This policy sets out how Mileslife will collect, use, disclose and protect personal data that you provide to us when you access and use this website, the Mileslife mobile application and any services offered by us through this website or mobile application. If you are based in the European Union and use our website and/or services, the additional GDPR terms set out below (‘GDPR Terms’) apply to you. This policy does not limit or exclude any of your rights under applicable laws.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto this page. The change will apply from the date that we upload the revised policy. This policy was last updated on 25 May 2018.

WHO DO WE COLLECT YOUR PERSONAL DATA FROM

We collect personal data about you from:

WHAT PERSONAL DATA DO WE COLLECT

Whenever you access or make use of this website, the Mileslife mobile application or any of our services, we may collect the following types of personal data from you:

HOW WE USE YOUR PERSONAL DATA

DISCLOSING YOUR PERSONAL DATA

We do not rent, sell, or share personal data about you with third parties or non-affiliated companies except to provide products or services that you have requested, when we have your authorisation or under the circumstances outlined in this privacy policy. We may disclose your personal data to:

We may disclose research and statistical analysis on an anonymised basis derived from your personal data to third parties.We may also disclose information we hold about you if we believe that such disclosure is necessary to:

We share information about your use of this website with our trusted social media, advertising and analytics partners through the use of cookies, web beacons and similar storage technologies. Please refer to the Cookies section of the GDPR Terms for further information.

TRANSFERS OF PERSONAL DATA

A business that supports our services and products may be located outside the European Economic Area (‘EEA’). This may mean your personal data is held and processed outside the EEA. Please see the GDPR Terms for further information about personal data transfers from the EEA.

PROTECT YOUR PERSONAL DATA

We take reasonable steps to keep your personal data safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal data. You can play an important role in keeping your personal data secure by maintaining the confidentiality of any password used in relation to our products and services. Please do not disclose your password to third parties. Please inform  us immediately if there is any unauthorised use of your account or any other breach of security.

ACCESS AND CORRECT YOUR PERSONAL DATA

Subject to certain grounds for refusal set out in the applicable law, you have the right to access your readily retrievable personal data that we hold and to request a correction to your personal data. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal data relates. In respect of a request for correction of personal data, if we believe the correction is reasonable and we are reasonably able to amend the personal data, we will make the amendment. If we do not make the amendment, we will take reasonable steps to note on the personal data that you requested the amendment. If you want to exercise either of the above rights, email us at customercare@mileslife.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal data or the correction that you are requesting).

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal data over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal data. We suggest you review that website’s privacy policy before you provide personal data.

CONTACT US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or amendment of, your personal data, you can contact us via email at: customercare@mileslife.com.

Mileslife privacy policy – GDPR terms


If you are based in the European Union (‘EU’) and use the Mileslife mobile application or our services, these additional terms (‘GDPR Terms’) form part of our privacy policy. Capitalised terms used in these GDPR Terms have the same meaning given to them in our privacy policy.

The General Data Protection Regulation (‘GDPR’) regulates the collection, processing and transfer of EU individuals’ personal data (as defined in the GDPR). The personal data described in our privacy policy is personal data under the GDPR. We are committed to complying with the GDPR when dealing with personal data about our Mileslife mobile application visitors and service users based in the EU.

For the purposes of the GDPR we are the data controller (as defined in the GDPR) when processing personal data collected by us when you use the Mileslife mobile application or our services.

These GDPR Terms was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal data. However, we are happy to provide any additional information or explanation needed. Any requests for further information should be sent to customercare@mileslife.com.

PROCESSING PERSONAL DATA

The personal data we may process consists of the personal data described in our privacy policy. This personal data may be processed for the purposes outlined in our privacy policy. The legal basis for our processing of information you provide directly to us or that is automatically collected when you use the Mileslife mobile application or our services is your consent, or that this information is necessary for the processing of a contract that we have with you, or that the processing is necessary for the purposes of our legitimate interests (except where such interests would be overridden by your fundamental rights and freedoms which require the protection of personal data).

Despite the above, we may process any of your personal data where such processing is necessary for compliance with applicable laws.

You do not have to provide us with certain information that is automatically collected when you use any of this website or services, e.g cookies. However, you must provide us with your name, email address and phone number when using our services. For booking of car rentals you must also provide us your nationality, and for bookings of flights you must also provide your passport number, nationality, and date of birth. The consequence of not providing the aforementioned personal details is that we will not be able to complete your booking of the respective travel product.

YOUR RIGHTS

Your rights in relation to your personal data under the GDPR include:

Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing. If you would like to exercise any of your above rights, please contact us at customercare@mileslife.com. If you are not satisfied by the way your query is dealt with by us, you may refer your query to your local data protection supervisory authority.


CHILDREN

People under the legal age in your jurisdiction are not permitted to use Mileslife on their own. We do not collect personal data from children aged under 16 unless it is required to complete the reservation process of the respective travel-related product and has been provided by their legal representative (e.g. parents, legal guardian, etc.). If you have reason to believe that a child under the age of 16 has provided personal data to us through our mobile application and/or by using our services, please contact us at customercare@mileslife.com. Mileslife does not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our Services. If you believe that a child has provided us with personal information, please contact us at customercare@mileslife.com. If we become aware that a child under age 13 has provided us with personally identifiable information, we will delete it. We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as quickly as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws.

INTERNATIONAL TRANSFERS OF DATA

The personal data we collect through the Mileslife mobile application and/or the provision of our services may be transferred to, and stored in, a country operating outside the European Economic Area (‘EEA’). Under the GDPR, the transfer of personal data to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal data provided appropriate safeguards are in place.

Transfers to third party travel product suppliers/loyalty program partners

As noted in our privacy policy, if you make a booking on the Mileslife mobile application, we may transfer personal data outside the EEA to our third party travel product suppliers or to our loyalty program partners. These transfers of personal data are necessary for the performance of a contract between you and us and such transfers may not be subject to adequacy decision under Article 45 of the GDPR or subject to adequate safeguards under Article 46 of the GDPR.

Transfers to other third party processors and international transfer

The personal data we collect may be processed by third party processors, including Mileslife partners, merchants and suppliers. As such, your personal data may be transferred and processed outside of your home country and outside of the European Economic Area. We transfer your data responsibly and have taken steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which it is processed. For personal data processed in the United States, the European Commission has determined that the United States ensures an adequate level of protection for personal data transferred from the EU to organisations in the United States under the EU-U.S. Privacy Shield. We have verified that our United States-based data processors have self-certified under the EU-US Privacy Shield framework. For data held outside the EU or the United States. we have entered into Standard Contractual Clauses as published by the European Commission with our third party processors. The Standard Contractual Clauses provide specific guarantees around transfers of personal data and we rely on the Standard Contractual Clauses in transferring personal data to such third party processors.

DATA RETENTION POLICY

The personal data that we collect and process will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

COOKIES

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of our website (www.mileslife.com) or our mobile application. We use the following types of cookies for the following purposes:

We also use Google Analytics to analyse your use of this website and to analyse the demographics (on an aggregated and anonymous basis) of users of this website. If you would like to customise or opt out of these settings please visit: https://tools.google.com/dlpage/gaoptout . Information about Google’s cookies is available from: https://www.google.com.au/policies/technologies/types/. Google’s privacy policy relating to its cookies is available at https://www.google.com/policies/privacy/partners. You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our website and attempt use our services, you may not be able to access certain parts of our website or services, and some functionalities may not work. You can find out more information about how to change your browser cookie settings at http://www.aboutcookies.org.uk.


CONTACTING US

You can contact us through email at customercare@mileslife.com as set out in our privacy policy.